Shipping policy

Icon Components Shipping Policy

Effective Date: 01/08/2024

This Shipping Policy outlines the terms and conditions for the shipment of products purchased from Icon Components. This policy complies with all relevant legal requirements in the UK, Europe, and other international destinations. By placing an order with Icon Components, you agree to the terms outlined below.

1. Shipping Destinations

Icon Components ships products to the following regions:

  • United Kingdom: England, Scotland, Wales, and Northern Ireland.
  • Europe: All EU member states, as well as non-EU countries in Europe.
  • International: Selected countries outside Europe. Please check our website for the list of countries we currently ship to.

If your country is not listed, please contact our customer service team to discuss possible arrangements.

2. Shipping Methods and Costs

We offer various shipping options tailored to your needs:

  • UK Shipping:

    • Standard Shipping: Delivery within 3-5 business days.
    • Express Shipping: Delivery within 1-2 business days.
    • Next-Day Delivery: Orders placed before [Time] will be delivered the next business day.

  • European Shipping:

    • Standard Shipping: Delivery within 5-7 business days.
    • Express Shipping: Delivery within 2-4 business days.

  • International Shipping:

    • Standard Shipping: Delivery within 7-14 business days.
    • Express Shipping: Delivery within 4-7 business days.

Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order. The total shipping cost will be displayed at checkout before you confirm your purchase.

3. Customs, Duties, and Taxes

  • UK Customers: For customers in the United Kingdom, prices include VAT and applicable taxes. No additional duties or taxes will be charged upon delivery.

  • EU Customers: Orders shipped to EU member states are not subject to UK VAT. However, upon import, customers will be responsible for paying their local VAT and any applicable duties or import fees. These charges will be collected by the carrier before delivery. We recommend checking with your local customs office for more information on potential charges before placing an order.

  • International Customers (outside the UK and EU): Orders shipped outside the UK and EU may be subject to customs duties, taxes, and import fees, which are not included in our prices. These charges are the responsibility of the customer and will be collected by the carrier upon delivery. We recommend checking with your local customs office for more information on potential charges before placing an order.

4. Order Processing Time

Orders are processed within 2 business days following payment confirmation. Orders placed after 13:00, on weekends, or during public holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched.

5. Delivery Timeframes

Delivery times vary depending on the shipping method and destination. While we strive to meet estimated delivery times, they are not guaranteed due to factors beyond our control, such as customs delays, adverse weather conditions, or carrier issues. If your order is delayed, we will notify you as soon as possible.

6. Tracking Your Order

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier’s website where you can monitor your delivery status. Please allow time for tracking information to become available.

7. Failed Deliveries and Re-Shipments

If a delivery attempt is unsuccessful due to an incorrect address, absence of the recipient, or other reasons beyond our control, the carrier may leave a card or note indicating the attempt and providing instructions for re-delivery or collection from a local depot. If the order is returned to us, additional shipping fees may apply for re-shipment.

8. Delivery Issues and Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact us at info@iconcomponents.com within 14 days of the dispatch date. We will work with the carrier to locate your package and resolve the issue. If your package is confirmed lost, we will offer a replacement or a full refund, depending on your preference.

9. Damaged or Missing Items

If your order arrives damaged or with items missing, please contact us immediately at info@iconcomponents.com with your order number and photos of the damage. We will arrange for a replacement or refund in compliance with UK, European, and international consumer protection laws.

10. Changes to This Policy

Icon Components reserves the right to modify this Shipping Policy at any time. Any changes will be posted on our website and will apply to orders placed after the effective date.

11. Contact Information

If you have any questions or concerns about this Shipping Policy, please contact us at:

  • Email: info@iconcomponents.com

We are committed to providing excellent customer service and will respond to your inquiries as quickly as possible.